TERMS & CONDITIONS

Ordering and Payment

Online

Payments for orders submitted through this website will be securely processed by PayPal. When you check out, you will be transferred to PayPal's secure website where you may edit your order or enter your PayPal account information and pay using a credit or debit card or e-check. Your payment and shipping information will be instantly relayed to Perlina, and we will email a confirmation of your order when we receive it. For more information about how PayPal works, please see www.paypal.com.

By Mail

If you prefer to pay by check or money order, please place items in your shopping cart and then, instead of paying online, print the shopping cart screen showing your items and the order subtotal. Mail it to us (see address below) along with your shipping address and a check or money order for your order subtotal plus applicable shipping charges (see below). Please include a phone number or email address in case we have questions about your order. If you provide an email address, we will send a receipt of your order. We will ship your items as soon as your payment clears and send an email to let you know your order is on its way.

Item Availability and Shipping

Because Perlina jewelry is handmade especially for you, some designs may not always be immediately available. If all the items are in-stock at the time of your order, we will generally ship in 2-3 days with delivery within 10 business days. If some items in your design are not in stock, we will email right away to let you know, but generally we should be able to fill your order within two weeks. If this timeframe is unsatisfactory to you, we will gladly refund your payment upon your request.

In addition to designs shown on this website, we are always happy to work with you to create a custom design. Please email us to get the process started and we will work with you through digital photography to make what you’ve been dreaming of.

Shipping times are estimates; actual shipping times may vary depending on availability of items, USPS constraints, and other factors outside of Perlina's control.

Shipping and Handling Fees

A shipping and handling fee of $7 will be added to your order during checkout.

For rush shipping (by Priority mail within two business days), add $10.00. Rush shipping applies to your entire order. To rush only some items, you must place two separate orders.

Order Cancellation and Changes

If you would like to cancel or change your order, and it has not yet shipped, simply email us with your order number and a description of the changes you would like us to make. We will credit or bill you for any difference in price before we ship the changed order, or, if it is cancelled, we will refund your payment in full.

If your order has already shipped, you must wait until you receive it. Do not open the package. Instead, write "Refused, Return to Sender" clearly on the package near the shipping label, and place it back in the mail. The package will be returned to us and, when we receive it, we will refund your payment in full.

Returns

If you are unsatisfied with your product for any reason, you may return it within 15 days of your order's shipping date for a refund or exchange. Terms for returning and exchanging items are as follows:

Every item is handmade and may differ slightly in appearance from its picture on this website. If an item arrives damaged, defective, or not as you expected in any other way, please first email us to let us know of the problem. You may then ship the item, in its original packaging, back to us by the same method it was sent to you.

Refunds: If you would like a refund, please ship the item back to us. When we receive it, we will refund the amount that you paid for item, less shipping and any PayPal fees we incurred in processing your transaction.

Contact Perlina Handcrafted Jewelry:

Please email questions or comments to
julia@perlinacreations.com

Please mail payments or returns to
2450 N. 81st Street, Wauwatosa, WI 53213